Privacy Policy | Kraft Media

Kraft Media ("Kraft Media", "we", "us", "our"), a venture by MPSK Media Group, with its office at Tilak Chowk, 45, Bazaar Peth Rd, Nazarana Compound, Ali, Bhiwandi, Maharashtra 421302, respects your privacy. This policy explains what personal data we collect through www.kraftmedia.co.in (the "website") and when you contact us, why we collect it, who we share it with, and the choices and rights you have. We handle personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

1. Information you give us

Contact form: your name, email address, WhatsApp number, business name and type, the services you are interested in, and any message you write.
WhatsApp, phone and email: your name, number or email address and whatever you choose to share in the conversation.
Project work: if you become a client, the business information and materials needed to deliver your project, as set out in our proposal or agreement.

2. Information collected automatically

When you visit the website, our hosting provider and the tools below may automatically collect technical information such as your IP address, browser and device type, pages visited, time spent on pages, the website that referred you, and approximate location (city or region). This is collected through server logs and cookies or similar technologies:

Google Tag Manager – loads our analytics and advertising tools.
Google Analytics 4 – helps us understand how visitors use the website so we can improve it.
Meta Pixel – helps us measure the results of our Facebook and Instagram ads and show relevant ads to people who have visited our website.

We also record when someone taps our WhatsApp, phone or email links, or submits the contact form, so we can see which pages and ads bring enquiries. We do not use these tools to collect sensitive information.

3. How we use your information

To reply to your enquiry and give you the information or proposal you asked for.
To deliver, manage and support the services you engage us for.
To understand how the website is used and to improve it.
To measure and improve our advertising.
To keep the website secure and prevent spam or misuse.
To meet our legal, accounting and tax obligations.

We use your contact details only for the purpose you shared them for. We will not add you to marketing messages unless you ask us to or agree to it, and you can opt out at any time.

4. Your consent

By submitting the contact form or contacting us, you consent to us using your information to respond to you as described here. Where we rely on your consent, you can withdraw it at any time by contacting us; this will not affect anything we did before you withdrew it.

5. Who we share it with

We do not sell or rent your personal data. We share it only with service providers who help us run our business, and only as needed:

Netlify – website hosting and contact form processing.
Google – Tag Manager and Analytics.
Meta Platforms – Meta Pixel, and WhatsApp when you message us.
Microsoft – our business email (Microsoft 365).
Team members and specialist freelancers working on your project, who are bound to keep your information confidential.

We may also disclose information if required by law, by a court or government authority, or to protect our rights and the safety of others.

6. Data stored outside India

Some of our service providers store data on servers outside India. They handle it under their own security and privacy commitments, and we use them only for the purposes described in this policy.

7. How long we keep it

We keep enquiry details for as long as needed to respond to you and follow up on your request, and client records for as long as needed to deliver our services and meet legal, accounting and tax requirements. After that we delete or anonymise the information.

8. How we protect it

The website uses HTTPS encryption, and we limit access to your information to people who need it to do their work. No method of transmission or storage is completely secure, but we take reasonable steps to protect your data.

9. Your rights

Subject to applicable law, you can ask us to:

tell you what personal data we hold about you and how we use it;
correct, complete or update it;
delete it, where we no longer need it or you withdraw consent;
stop using it for marketing; and
nominate another person to exercise your rights if you are unable to.

You also have the right to raise a grievance with us, and if you are not satisfied with our response, with the Data Protection Board of India. To use any of these rights, contact us using the details below. We may need to confirm your identity before acting on a request.

10. Cookies and your choices

You can block or delete cookies in your browser settings; the website will still work, but we will not be able to measure visits as accurately. You can also install the Google Analytics opt-out browser add-on and manage the ads you see on Facebook and Instagram in your Meta ad preferences.

11. Children

Our website and services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has shared their information with us, please contact us and we will delete it.

12. Other websites

Our website links to other services such as WhatsApp, Google Maps, Instagram, Facebook, LinkedIn and doctorskraftmedia.co.in. Their own privacy policies apply when you use them.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

14. Contact and grievances

Manas Khismatrao, Founder, Kraft Media
Email: info@kraftmedia.co.in
Phone / WhatsApp: +91 89765 20225
Address: Tilak Chowk, 45, Bazaar Peth Rd, Nazarana Compound, Ali, Bhiwandi, Maharashtra 421302

We aim to respond to privacy requests and grievances as quickly as possible, and within the time required by law.